Terms and Conditions

These Terms and Conditions govern access to and use of the website guruofficialbrand.com (hereinafter, the “Site”) as well as the purchase of products under the brand name GURU through the Site. By accessing the Site and/or placing an order, you fully agree to these terms and conditions. Please read this document carefully and, if you do not accept even one of the clauses stated herein, refrain from using the Site.

Seller Identification: The Site is operated by the company Ghep sarl, with registered office at 3 Place des Moulins, 98000 Monaco. Ghep sarl owns the trademark “GURU” and the rights to the Site. For any communication, you can contact the Vendor at the email address ghep@ghep.mc. In this document, the terms “Company,” “Seller,” “we,” “us,” or the like refer to Ghep sarl, while “user,” “Customer,” or “you” refer to the user of the Site and/or purchaser of the products.

Registration and Account: Access to browsing the Site is free and does not require registration. However, to make purchases you may be required to create a personal account by providing certain information (name, email, password, and other necessary information). You warrant that the information you provide during the registration and/or purchase process is accurate, true, and up-to-date. It is the user’s responsibility to keep his/her login credentials confidential and to promptly inform the Company in case of unauthorized use of his/her account. The Company will not be liable for any damages or losses resulting from your failure to comply with these obligations.

Permitted Use of the Site: You agree to use the Site and its content for personal and lawful purposes only. You are expressly prohibited from using the Site in a manner contrary to the law or these Terms (e.g., hacking, manipulating the Site for fraud, entering offensive or defamatory content, or violating the rights of third parties). You must not attempt to circumvent the Site’s security measures or introduce viruses, malware, or other harmful programs. In general, any behavior that could damage, impede or overload the Site or interfere with the use by other users is prohibited. We reserve the right to suspend or terminate the account and/or prevent access to the Site of anyone who violates these prohibitions or otherwise misuses the Site.

Products and catalog information: GURU Official Brand is a clothing brand and the Site allows you to purchase GURU-branded clothing and accessories. Product descriptions (materials, sizes, colors, etc.) and photographs are included for illustrative purposes only. While we strive to represent products as accurately as possible, there may be a slight difference in color or appearance due to the user’s device or viewing factors: we cannot guarantee that the colors displayed on your device’s screen will be perfectly true to the actual colors of the product . Any minor differences between the digital representation and the actual product do not constitute a conformity defect. All product information (including availability and pricing) may be subject to change or update without notice at our discretion.

Product Availability: Product offerings on the Site are valid within the limits of available stock. If an ordered item is temporarily unavailable, we will notify the Customer promptly by email and, if payment has already been made, offer an alternative (such as a similar product or awaiting restocking) or a full refund. We reserve the right to limit, at our discretion, the amount of products that can be purchased per Customer or order, as a measure to prevent speculative repurchases or unauthorized resale. Such limitations, if any, will be communicated before or immediately after the order is placed.

Purchase procedure and conclusion of the contract: To purchase a product, the user selects the desired items, adds them to the shopping cart and proceeds to checkout by indicating the required data (personal information, shipping address, payment method). Before final confirmation of the order, a summary will be presented with the selected products, their prices (including VAT if applicable) and shipping costs, if any. It is the user’s responsibility to verify the accuracy of the shopping cart and data entered before submitting the order. The order submitted by the user is a binding purchase proposal addressed to Ghep sarl for the goods listed. Once the order is received, the system automatically generates a confirmation of receipt via email (order summary “Order Confirmation”). Such email does not yet constitute formal acceptance of the order, unless this is expressly stated. The contract of sale shall be deemed to be concluded when we send you an email confirmation of shipment (or actual acceptance of the order), or directly upon delivery of the products, whichever occurs first. We reserve the right to refuse or cancel an order in the following circumstances, by way of example: products not in stock; obvious errors in the price or product description; suspicion of fraudulent or illegal activity; order coming from a user with whom there is an ongoing dispute; use of coupons or promotions in an abusive manner. If an order is refused or cancelled, we will notify the user and, if payment has already been made, refund the amount paid.

Prices, Currency and Taxes: All product prices shown on the Site are in the currency indicated (e.g., Euro €) and include VAT (unless otherwise specified) applicable according to current regulations. Any additional costs (e.g. shipping costs, customs duties for international shipments outside the EU, cash on delivery costs) not included in the product price will be clearly indicated before the order is concluded and invoiced at checkout. The Company reserves the right to change the prices of products at any time, it being understood that the price charged to the customer will be the price published on the Site at the time of the order (unless a material error is recognizable in the price itself). In the event of an obvious error (e.g. derisory price due to a malfunction of the Site), we reserve the right to cancel the order and refund the customer the amount paid, without further mutual obligation.

Payments: A variety of payment methods are accepted on the Site, including credit/debit cards (Visa, MasterCard, etc.), electronic payment services (such as PayPal) and any other methods indicated during checkout. During the checkout process, you will be redirected to a secure platform of your chosen payment service provider, where you can securely enter the required details. Payment security is a priority for us: we do not store full credit card details (such as card numbers or CVVs) on our servers, which are handled directly by payment providers certified to security standards (PCI DSS). By submitting a payment request, you guarantee that you are an authorized holder of the payment instrument used and that there are sufficient funds or ceiling to cover the amount of the order. In the event of non-payment or unsuccessful transaction, the order cannot be processed. Any bank charges or fees for international payments or currency exchange are the responsibility of the customer. Upon successful completion of payment, the invoice or purchase receipt will be made available (usually via email). For any anomaly found in the payment, the customer is encouraged to contact us promptly.

Shipping and Delivery: We will ship products to the address provided by the customer in the order. It is your responsibility to provide a complete and correct shipping address. We will not be responsible for any delays or non-delivery caused by incorrect or incomplete addresses provided by you . Available shipping options (standard, express, international, etc.) and their costs are specified during checkout. Unless otherwise specified, we ship primarily to Europe (EU) and other selected countries; any delivery restrictions will be noted. Delivery times may vary depending on the destination and method chosen: generally, standard domestic deliveries are in 24-72 business hours from shipping, while in Europe within approximately 3-7 working days. International deliveries outside Europe may take longer (approximately 1-2 weeks or more, depending on the destination and customs formalities). Note that these times are estimates and not guarantees: we will make every effort to meet the timelines given, but delays may occur due to external causes. In particular, during peak seasons (sales, holidays) or during exceptional events (e.g., health emergencies, customs restrictions), shipments may be slowed down somewhat. We are not responsible for delays attributable to the courier company or force majeure events (e.g. adverse weather conditions, strikes, pandemics, prolonged customs checks, etc.) . In any case, we will provide a tracking code (tracking) when available so that you can monitor the status of the delivery. Shipments are made on business days (Monday through Friday, excluding holidays). If the customer is absent at the time of delivery, new attempts may be scheduled or storage at the courier’s sorting point in accordance with the courier’s policies. Upon receipt of the products, we advise the user to verify that the package is intact and shows no signs of tampering: in case of anomalies (visibly damaged or opened package), it is advisable to immediately contest it to the courier and contact us. Ownership and risk on the products pass to the Customer upon delivery of the products (or collection by the Customer from the courier). For shipments destined outside the European Union, any customs duties or import taxes applicable in the country of destination will be the responsibility of the Customer, who is required to inquire in advance about such additional costs, if any, with the local authorities.

Right of withdrawal and return policy: If you purchase as a consumer (i.e., for purposes unrelated to business/professional activities), you have the right to withdraw from the purchase contract within 14 days without having to provide any reason . The withdrawal period expires after 14 days from the day on which the Customer (or a third party appointed by him to collect, other than the courier) acquires physical possession of the goods. To exercise withdrawal, the Customer must notify us of his or her decision within the above period by sending an explicit statement (e.g., an email to the address ghep@ghep.mc) in which he expresses his wish to withdraw, indicating the order number and the products concerned. Alternatively, the Customer may use the standard withdrawal form in accordance with Annex I Part B of Legislative Decree 206/2005 (Consumer Code) or other equivalent statement. Upon receipt of the notice of withdrawal, we will respond by providing instructions for returning the goods. The Customer is required to return the products within 14 days from the date you notify us of your withdrawal. The direct costs of returning the goods(return shipping) are generally the responsibility of the Customer, unless otherwise agreed or otherwise specified by us (for example, in the case of returns for defective products or incorrect shipments, we may provide a prepaid return label). It is recommended that you choose a traceable shipping method for your return. The Customer is responsible for the diminution in value of goods resulting from handling other than what is necessary to establish their nature, characteristics and operation: therefore, to avoid curtailment of the refund, products should be handled with care and returned in the same condition in which they were received.

Returns will only be accepted if they They meet the following conditions :

  • Products must be returned in the original packaging, complete with all labels, tags, accessories and components (e.g. dust bags, protective boxes, hangers) received.

  • Items must not have been used, worn, washed or damaged; a quick test of the garment to check the size is allowed, but avoiding signs of use (e.g., stains, odors, alterations). Any warranty seals affixed to the product or packaging must not be broken or removed.

  • Clothing should be returned intact, folded neatly (if possible as originally packaged) and with any interior tags still attached. Shoes and accessories should be returned with their original box, which should itself be placed in a protective shipping box (the original box should not be used as the only outer package).

  • For hygienic reasons, some underwear or swimwear items should be tried on over other clothing and returned with the protective hygienic adhesive (if any) intact.

  • Returns that do not comply with the above conditions will not be accepted; in such a case, we may return non-conforming goods to the sender at the Customer’s expense.

After receiving the return package and making the necessary checks on the condition of the products, we will – within 14 days from the exercise of withdrawal (a period that may be extended until we have received the goods or until the consumer proves that he or she has returned them) – refund to the Customer all sums paid by him or her for the returned products. The refund will include, in addition to the price paid for the items, any initial shipping costs charged by us to the Customer for delivery (with the exception of any additional costs resulting from choosing a more expensive type of delivery than the standard delivery offered by us). The refund will be made using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. If, after evaluation, we find a decrease in the value of the goods attributable to misuse by the Customer, we may deduct from the refund an amount corresponding to such decrease in value, as permitted by law. In any case, the Customer will not be charged any penalty for exercising withdrawal.

Returns for defective or nonconforming products: The protection of our customers is paramount to us. If you receive an incorrect (other than what you ordered) or defective (i.e., with manufacturing defects or nonconforming to description) product, we ask that you report it to us promptly (preferably within 48 hours of delivery) by contacting customer service. We may request photographic evidence of the defect or nonconformity. In such cases, we will, at Customer’s option, either replace the item at no additional charge (if in stock) or offer a full refund. For returns due to our error or defective product, all shipping costs (round-trip) will be borne by us. It is understood that any minor cosmetic or color tone differences due to product craftsmanship or monitor settings are not considered defects, nor is damage caused by misuse or normal wear and tear.

The return policies indicated herein are in addition to and do not affect the mandatory rights granted to consumers by law, including the 24-month legal warranty of conformity provided by the Italian Consumer Code (or equivalent regulations in other EU countries) and the right of withdrawal mentioned above. For further details, please refer to our Refund and Return Policy separate (if published on dedicated page).

Legal Guarantee of Conformity: All products sold on the Site are covered by the legal guarantee of conformity provided by Articles 128-135 of the Consumer Code (Legislative Decree 206/2005) if purchased by a consumer, or by the similar provisions provided by the law of the EU consumer’s country of residence. The legal warranty covers conformity defects that occur within 24 months from the delivery of the goods and allows the Customer to obtain free repair or replacement of the defective product, or – if not possible – a price reduction or termination of the contract with refund. The Customer is required to report the defect within 2 months from the discovery, contacting us and providing proof of the detected anomaly. Products with defects or damage caused by improper, negligent use or incorrect maintenance by the Customer are excluded from the warranty. In the event of conformity problems, we encourage the Customer to contact our customer service department: we will provide instructions for resolving the problem (e.g., indicating a service center, offering replacement or other appropriate remedy according to law).

Limitation of Liability: To the fullest extent permitted by law, the Company shall not be liable to you for any indirect, consequential, loss of opportunity, loss of data, image damage, or lost profits arising out of your use of the Site or purchase of the products. In any event, should the Company be found liable for direct damages, any compensation due shall not exceed the total amount paid by you in connection with the order from which the claim arose. We do not exclude or limit in any way our liability for willful misconduct or gross negligence, or for personal injury caused by our negligence. Subject to the application of legal product warranties and consumer rights, the products and the Site are provided “as is” e “as available“, without any additional express or implied warranties on the part of the Company. For example, we do not warrant that the Site will operate uninterrupted, timely, secure or error-free nor that any defects will be corrected immediately . You agree that your use of the Site is at your sole risk . The Company disclaims any liability for any incompatibility or technical problems that may prevent you from accessing the Site; it is your responsibility to ensure that you have an adequate device and internet connection to use the Site . In addition, we do not guarantee that the Site or servers are free of viruses or other harmful components: you are responsible for taking your own computer protection measures (e.g., antivirus, firewall) and we will not be liable for any damage or loss caused by malware, DDOS attacks, or other technologically harmful material that may infect your computer equipment as a result of your use of the Site . In general, except as required by mandatory regulations, the Company makes no representations or warranties as to the completeness, reliability, or timeliness of the content of the Site.

Links to Third Party Sites: The Site may contain links, banners or references to other third-party websites or external resources. Such links are provided for your information and convenience only, and do not imply any endorsement or affiliation between the Company and their owners. We do not control or monitor such third-party sites and are not responsible for their availability, the content published therein, or the manner in which they process data . You acknowledge that any access to external sites via links on guruofficialbrand.com is at your sole responsibility. We therefore recommend that you carefully read the terms of service and privacy policies of any third party sites visited through our Site . The Company will not be liable in any way for any loss, damage or other consequences arising from the use of third party websites or the purchase of products/services through them .

Intellectual Property: All content on the Site (by way of example: logos, trademarks, photographs, text, design, graphics, layout, software and any creative material) is the property of Ghep sarl or its suppliers/partners, and is protected by national and international copyright, trademark and/or other intellectual property rights laws. In particular, the trademark “GURU” and its associated logo are registered trademarks owned by Ghep sarl (or otherwise used under license); their reproduction, imitation, alteration or any unauthorized use is prohibited. You are authorized to view, print, and download materials from the Site solely for your personal, non-commercial use. You are prohibited from using, distributing, copying, extracting, retransmitting, publishing or in any way exploiting the contents of the Site for commercial purposes without the prior written consent of the Company . Under no circumstances does your use of the Site give you any rights to the content or trademarks therein. Any unauthorized use will be prosecuted to the fullest extent of the law.

Severability Clause: Should one or more of the provisions of these Terms and Conditions be found to be invalid, void, or unenforceable under the law, this shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect. Any invalid provision will be interpreted or, if necessary, replaced so as to achieve as closely as possible the original intent and protection of the parties’ interests, in accordance with applicable law.

Changes to the Terms: The Company reserves the right to modify or update these Terms at any time, such as to accommodate regulatory or functional changes to the Site. New versions of the Terms will be effective as of the date they are posted on the Site. It is your responsibility to check this page periodically. If we make significant changes, we may give notice by email to registered users or by notice on the Site. Your continued use of the Site following the changes will signify your tacit acceptance of the changes.

Applicable Law and Jurisdiction: Purchase contracts concluded through the Site and these Terms and Conditions are governed by the laws of the Principality of Monaco, without prejudice to the higher level of protection guaranteed to consumers by the mandatory provisions of the law of the EU country of residence of the consumer (art. 6, EU Reg. 593/2008). This means that a consumer residing in an EU country still benefits from the mandatory rules of protection provided by its national law, in addition to the provisions of these Terms. Any disputes arising out of the contract of sale or the use of the Site will fall under the exclusive jurisdiction of the Judicial Authority of the Principality of Monaco. However, if you qualify as a consumer and habitually reside in an EU country, you will be able to bring proceedings before the court of the place where you have your residence or domicile. Alternatively, this is without prejudice to the consumer’s right to use the out-of-court dispute resolution tools provided by the regulations. In this regard, pursuant to EU Regulation No. 524/2013, we inform consumers residing in Europe that an online platform for alternative dispute resolution (ODR platform) provided by the European Commission is available, which can be accessed at the link http://ec.europa.eu/consumers/odr. Through the ODR platform the consumer will be able to consult the list of ADR (Alternative Dispute Resolution) bodies and initiate an online dispute resolution procedure. The seller’s contact email address for these purposes is ghep@ghep.mc . It is understood that this clause does not preclude or limit the consumer user’s right to take ordinary legal action to protect his or her rights.

Contract Language: The original Terms and Conditions are written in the Italian language. They may be provided in French or English translation for the convenience of international users; in case of differences in interpretation, the Italian version will prevail.